Terms of Service

By placing an order with Spiky Pods, you agree to the following terms and conditions.

Orders & Payments

All orders must be paid in full before shipment. Spiky Pods reserves the right to cancel or refuse any order at our discretion.

Product Information

We strive to provide accurate descriptions and photographs of all products. Due to natural variation, live animals may differ slightly in size, coloration, and appearance from photos shown on the website.

Live Animals

Spiky Pods is committed to offering only captive-bred (CB) and captive-bred and born (CBB) isopods. Customers are responsible for researching the care requirements of any species purchased before placing an order.

Shipping & Live Arrival Guarantee

Shipping policies and Live Arrival Guarantee requirements are outlined in our Shipping Policy. By placing an order, customers acknowledge and agree to those terms.

Returns & Refunds

All sales are final. Due to the nature of live animals, food products, and specialty hobby supplies, refunds, returns, and exchanges are not accepted unless otherwise specified under our Live Arrival Guarantee policy. By placing an order, customers acknowledge and agree to those terms.

Customer Responsibility

Customers are responsible for providing an accurate shipping address, monitoring tracking information, and ensuring packages are received promptly upon delivery.

Limitation of Liability

Spiky Pods is not responsible for delays, losses, or damages caused by shipping carriers, weather conditions, or circumstances beyond our control.

Changes to Terms

Spiky Pods reserves the right to update these Terms of Service at any time without prior notice.

By using this website and placing an order, you agree to these Terms of Service.