Do you only sell captive-bred isopods?

Yes. We are committed to offering only captive-bred (CB) and captive-bred and born (CBB) isopods.

What is your Live Arrival Guarantee (LAG)?

LAG applies only to UPS Overnight shipments. Please see our Shipping Policy for full details.

Do you offer refunds or returns?

No. All sales are final. Due to the nature of live animals, food products, and hobby supplies, we do not accept returns or offer refunds. Please review our Refund Policy for complete details regarding returns, refunds, and exchanges. For live animal orders shipped via UPS Overnight, please also refer to our Shipping Policy for information regarding our Live Arrival Guarantee (LAG).

Do you ship with heat packs and cold packs?

Yes. Packaging materials such as insulation, heat packs, and cold packs are included when needed at no additional charge.

When will "Coming Soon" species become available?

Availability depends on colony growth and breeding success. Follow us on social media or join our newsletter for updates.

How often should I feed Colony Blends?

Feeding frequency varies by species and colony size, but our blends are designed to be rotated as part of a varied diet.

Do you offer care advice after purchase?

Absolutely. If you have any questions about one of our species or products, feel free to contact us and we'll do our best to help.

Do you offer local pickup?

(Contact us for current availability.)