Refund policy

All sales are final. Due to the nature of live animals, food products, and specialty hobby supplies, refunds, returns, and exchanges are not accepted. We encourage customers to carefully review product descriptions and policies before placing an order.

Customer satisfaction is important to us, and we will work with customers on a case-by-case basis regarding any valid Live Arrival Guarantee (LAG) concerns involving live animal shipments. Please review our Shipping Policy for complete details regarding shipping procedures, Live Arrival Guarantee requirements, and the steps that must be followed in the event of an issue upon delivery.

By placing an order with Spiky Pods, you acknowledge and agree to these terms and all policies outlined on our website.